Return & Refund Policy
Welcome to our home goods website. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make your shopping experience as smooth as possible.
Return Eligibility
- Time Frame: You may return most items within 7 days of receiving your order. Please note that custom or special orders may not be eligible for return.
- Condition: Returned items must be in their original condition, unused, and with all original packaging and tags attached. We reserve the right to refuse returns that do not meet these criteria.
Initiating a Return
- Contact Us: To initiate a return, please contact our customer service team at [1-800-829-4933]. Please provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
Return Shipping
- Shipping Costs: You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
- Processing Time: Refunds will be processed within 7 days of receiving the returned item. Please note that it may take additional time for the refund to appear on your credit card or bank statement.
- Method of Refund: Refunds will be issued to the original method of payment unless otherwise specified.
Exchanges
We currently do not offer exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, including providing a replacement item or issuing a refund.